Immersify Support

What happens if I already have an account in the Immersify app? ​

Your current account will give you access only to the features included in the published version of the app. When you sign in with your institution email, you will unlock different experiences and lessons that are exclusive for you. Make sure to sign in with your university’s email to get the fully tailored experience and feature set within your university program. ​​

I have forgotten my password: what can I do? ​

Fill in the email box on the Sign in page of the app, then click on “Forgot Password”. You should receive an email from “PlayFab” with instructions to reset your password. Please, check the Junk folder if you cannot find this email in your Inbox. 

I know if my mobile device is compatible with Immersify?

Please refer to “A Selection of Compatible Devices” by scrolling down on this page.

Does the Immersify Platform offer any type of qualification?

Not yet – our goal is to have CPD hours attached to completing modules. But for now our platform is the perfect additional resource to equip learners with the relevant information and reliable content that is needed to progress throughout their career, from their academics onward to have confidence going into their profession.

Is Immersify also available on the Web?

Yes, it is. You can visit our website. Once there, login with your credentials and browse the dozens of topics, lessons, and quizzes. Of note, simulations on Immersify that require interaction through augmented reality and other advanced technologies are only accessible on a mobile device, such as a phone or tablet. From the Web, when you reach a simulation that requires mobile, a screen will pop up, offering you the QR code to go directly to play the experience from the Immersify app on your compatible device. 

What should I do if I need tech support? 

Contact us! You can reach us via email at support@immersifyeducation.com, Monday – Friday, 9 am to 5 pm UK time. Our Tech team will ask some questions in order to best troubleshoot your enquiry, such as what type of device you are using and whether you are on Wi-fi or Data when connecting. The more information, the better.